Privacy Policy

Who we are

Kingfisher Pharmacy is an independent NHS community pharmacy located at 192 Kirkgate, Wakefield WF1 1UE. We are registered with the General Pharmaceutical Council (GPhC).

What we collect

• Contact details - name, email, phone number and address when you submit a prescription request, nomination, or contact form.
• Prescription information - GP surgery name, medication details, and delivery preferences you provide through our online forms.
• Usage data - pages visited and site interactions, collected via PostHog to help us improve the website. PostHog data is processed in the EU.

How we use it

• To process your prescription requests and respond to enquiries.
• To send you notifications about your prescriptions (email only, no marketing).
• To understand how our website is used so we can improve it.

Who we share it with

• PostHog (EU-hosted) - website analytics to improve the site.
• Sentry - error tracking to fix technical issues.

We never sell your data. We never share personal health information with third parties except where required by law or for the provision of NHS services.

Cookies

If you say OK to cookies, we use PostHog analytics cookies to understand how visitors use our site. These cookies do not identify you personally. You can manage your cookie preferences via the banner shown when you first visit, or by clicking “Cookie preferences” in the footer.

Counting visits without cookies

If you have not said OK to cookies, we still count the pages you view, but without cookies: nothing is stored on your device. PostHog (EU-hosted) works out a visitor count from your IP address and browser details, mixed with a random value that changes every day, and does not keep your IP address with these visits. We use this only for statistics about how the site is used, so we can improve it. UK law allows this kind of counting without asking first, as long as we tell you and you can easily say no.

Data retention

Prescription and contact form submissions are retained for 2 years. Website analytics data is retained for 12 months (PostHog).

Your rights

Under UK GDPR you have the right to access, correct, or delete your personal data. Contact us at [email protected] or call 01924 291898.